Order and Delivery Terms

Order Terms

  1. The order will be processed once the payment is completed. If the order could not be processed due to a technical issue, you can contact our Support page.
  2. The products ordered have the right to use for one site. It will not be used on more than one site.
  3. All products offer at least 1 year of guaranteed use. When the purchased product is installed on the site, the user has the right to use it for 1 year, even if the license period shows differently. This applies to products with a license period of less than 1 year.
  4. Since the products that can be ordered through the me2w.com site belong to different companies, me2w.com is not responsible for any technical problems or errors that may occur. The customer is deemed to have accepted this condition for the products to be ordered.

Delivery Terms

  1. Delivery of purchased products is made through the me2w plugin. The customer must download and install this plugin on his site from the activation process section on the My Account page and verify the activation code prepared for him. He will be able to install all the products he has purchased with the activation code he has verified once. If the me2w plugin did not work due to a technical error, we can request the administrator login details of the customer’s site to resolve this situation.

Customer Responsibilities

  1. The customer cannot download and use the purchased products directly. This is done through the Me2W plugin and the activation code. When the customer completes their order, they must copy the activation code from the My Account page and paste it into the Me2W plugin to verify it. Once the activation code is verified, the customer can install the products from the “My Purchases” tab.
  2. In case of any technical support related to the me2w plugin or activation code, the customer must share the username and password of an account in the administrator role of his site.
  3. The customer can only use the purchased products for one site. They cannot move these products to another domain name.

Order Cancellation and Refund Policy

  1. If our customers have installed the product purchased for their site, they can use the 7-day trial right. Within 7 days, if he wants to return it, he must send us the WordPress login information of his site. Since the license right of the installed products will be used, these products will be removed from the site by us. In addition, the activation code will be deleted and will not be able to use the returned product. Payment refunds will be made within 3-7 days.
  2. If the customer has purchased a wrong product and wants to change it, he/she will share the administrator login information of his/her site with us within 7 days and the product will be replaced by us. In this case, it is deemed to have previously accepted that the wrong product will be removed from the site.
  3. In case of violation of the return conditions, we may prevent the customer from creating a new order on me2w. If the same user makes more than one return request within 30 days, we may consider it an abuse of our return guarantee and refuse the return request.

* me2w.com bu sayfada belirtilen şartlar ve koşullarda değişiklik yapma hakkını saklı tutar.

Shipping:
Welcome to Me2W.com! As a digital product retailer, we are dedicated to providing a streamlined and efficient experience for all our customers. Our Shipping Policy details the process for accessing and receiving your digital products. Since our offerings are purely digital, there are no physical shipments involved. Please review the following information to understand how you can access your purchased products.

1. Digital Product Delivery

At Me2W.com, all products are delivered electronically. Once your purchase is complete, you will receive immediate access to your digital products. The delivery process includes the following steps:

  • Order Confirmation: After completing your purchase, you will receive an order confirmation email. This email contains details about your purchase, including a summary of the product(s) you bought and a receipt for your transaction.
  • Product Access: You will receive a separate email containing download links or access instructions for your digital product. This email will be sent to the address you provided during checkout. If applicable, you may also find your product available in your Me2W.com account under “My Downloads” or a similar section.

    Last order time: 00:00 (GMT+01:00) Central European Standard Time (Berlin)
    Order preparation time for shipment: 0-1 day
    Shipping time: 0-1 day
    Shipping fee: Free

2. Accessing Your Digital Products

To access your digital products, follow these steps:

  1. Check Your Email: Look for an email from Me2W.com containing download links or access instructions. Ensure you check your spam or junk folder if you do not see the email in your inbox.
  2. Download or Access: Click on the provided links to download your product or follow the instructions to access online content. For subscription-based services or online courses, you may need to log in to your Me2W.com account to start using the product.

3. Issues with Access

If you encounter any issues accessing your digital products, please contact our customer support team as soon as possible. Common issues may include:

  • Email Delivery Problems: If you did not receive the confirmation or access email, check your spam folder or contact us for assistance.
  • Download Errors: If you experience issues with downloading the product, ensure you have a stable internet connection and try again. If the problem persists, reach out to our support team for help.

4. Refunds and Exchanges

As our products are digital and immediately accessible, we typically do not offer refunds or exchanges once the product has been delivered. However, if you experience significant issues with the product, please refer to our Return and Refund Policy for information on how to request a refund under specific conditions.

  • For your orders of the Office 2024 digital key, digital product key information, and digital login account, the Office 365 digital login account, login information, and digital product key information can be delivered, covering all models in the latest version. Since the potential features of the Office 2024 product are included within the Office 365 product, you can use Office 365. Therefore, as Office 365 is delivered for your Office 2024 orders, no refunds will be issued after the order is placed.
  • For your orders of products such as the Office 365 digital product key, digital key, digital account login information, etc., delivery may be made as Office 365 digital account login information, depending on stock and supply conditions. Since the ordered product and the delivered product can be used for the same or similar purposes, these orders are non-refundable.

5. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding the delivery of your digital products. If you need help or have any inquiries, please contact us at [email protected]. We are here to ensure you have a smooth and satisfactory experience with your digital purchases.

6. Contact Information

For further assistance or information about our Shipping Policy, please reach out to us at [[email protected]]. We are committed to providing excellent service and ensuring that your experience with Me2W.com is positive and hassle-free.

Thank you for choosing Me2W.com for your digital product needs. We appreciate your business and look forward to serving you with quality products and outstanding support.

Return Policy:
Return and Refund Policy

Thank you for shopping at Me2W.com! We strive to provide high-quality digital products and aim to ensure your satisfaction with every purchase. Our Return and Refund Policy outlines the conditions under which returns and refunds are accepted. Please read the following information to understand our policy regarding digital products.

1. Return and Refund Eligibility

At Me2W.com, we offer a 7-day return window for digital products from the date of purchase. If you are not satisfied with your purchase or encounter any issues, you may request a return and refund within 7 days of the transaction. This policy allows us to address any concerns you may have and ensure that you are fully satisfied with your purchase.

2. Conditions for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  • Request Within 7 Days: Your return and refund request must be submitted within 7 days from the date of purchase. Requests made after this period will not be eligible for a refund.
  • Unopened and Unused Products: Digital products must not have been accessed, downloaded, or used in any way. If the product has been used, it may not be eligible for a refund.
  • Valid Reasons: Refunds are typically granted for reasons such as technical difficulties that prevent access to the product or if the product significantly deviates from its description. Please provide detailed information about the issue when requesting a refund.

3. How to Request a Refund

To initiate a return and refund request, please follow these steps:

  1. Contact Us: Send an email to our customer support team at [[email protected]] with your order number and a detailed explanation of the issue or reason for your request.
  2. Provide Supporting Information: Include any relevant information or evidence that supports your request, such as screenshots of errors or discrepancies between the product description and the actual product.
  3. Review Process: Our team will review your request and respond within 5 business days. If your request meets our criteria, we will process the refund to the original payment method used for the purchase.

4. Non-Refundable Products

Please note that certain digital products are non-refundable due to their nature. This includes, but is not limited to:

  • Instant Access Products: Products that are immediately accessible upon purchase.
  • Customized or Personalized Content: Items tailored specifically to your requirements or preferences.
  • For your orders of the Office 2024 digital key, digital product key information, and digital login account, the Office 365 digital login account, login information, and digital product key information can be delivered, covering all models in the latest version. Since the potential features of the Office 2024 product are included within the Office 365 product, you can use Office 365. Therefore, as Office 365 is delivered for your Office 2024 orders, no refunds will be issued after the order is placed.
  • For your orders of products such as the Office 365 digital product key, digital key, digital account login information, etc., delivery may be made as Office 365 digital account login information, depending on stock and supply conditions. Since the ordered product and the delivered product can be used for the same or similar purposes, these orders are non-refundable.

5. Subscription-Based Products

For subscription services, you may cancel future payments at any time. However, refunds for payments already processed are not available. If you experience issues with the subscription service, please contact us, and we will assist you to the best of our ability.

6. Contact Information

For any questions or assistance with our Return and Refund Policy, please reach out to our customer support team at [[email protected]]. We are here to help and ensure a smooth and satisfactory experience with our digital products.

Thank you for choosing Me2W.com. We appreciate your understanding of our Return and Refund Policy and are committed to providing you with exceptional digital products and support.